Effective Date: March 28, 2024
At White Lotus Store, we are committed to providing you with exceptional service and quality products. Please review our Delivery, Refunds, and Returns Policy carefully to understand the process, conditions, and timelines associated with product delivery, returns, and refunds.
1. Delivery Timeline:
- We aim to deliver your products within 0-7 days from the date of purchase, depending on your location and product availability.
- Delays may occur due to unforeseen circumstances such as weather conditions or logistical issues. We appreciate your patience in such situations.
2. Shipping Fees:
- We offer free standard shipping on all orders above ₹499 within our delivery zone.
- Additional charges may apply for expedited shipping or delivery to remote areas. These charges will be displayed at checkout.
3. Product Receipt and Inspection:
- Upon receiving your order, please inspect the products for any damage or defects.
- If you notice any issues, please contact us immediately at [email protected] with your order number and relevant details.
4. Initiation of Return:
- If you wish to return a product for any reason, please notify us within 10 days of receiving your order.
- To initiate a return, please email us at [email protected] with your order number and reason for return.
- We will provide you with a return authorization and instructions on how to return the product.
5. Return Conditions:
- Products must be returned in their original condition, unused, and in the original packaging.
- Personalized, perishable, or intimate goods cannot be returned unless they have a manufacturing defect.
6. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.
7. Refund Process:
- Once we receive your returned product and inspect it, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
8. Contact Us:
- If you have any questions or concerns about our Delivery, Refunds, and Returns Policy, please contact our customer support team at [email protected] or by mail at 34, VPO Mohna, TEH Ballabgarh, DISTT Faridabad, Haryana, 121004.
9. Changes to Policy:
- We reserve the right to update or modify our Delivery, Refunds, and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from White Lotus Store, you agree to abide by the terms of this Delivery, Refunds, and Returns Policy. We appreciate your trust in us and thank you for shopping with White Lotus Store.
Sincerely,
White Lotus Store